Lewtress Money Back Guarantee Policy
At Lewtress, we value your satisfaction and want to ensure that you are completely happy with your purchase. We offer a money-back guarantee to provide you with peace of mind when shopping with us. Please review the following policy details:
Eligibility:
Our money-back guarantee applies to selected products sold on our website. Please check the list below, the product page, or contact our customer support for clarification on the eligibility of a specific product. Items are only refundable if it is your first time purchasing them from us.
The following products are eligible for a money-back guarantee on the first purchase of a full pack (10, 12, or 30 capsules):
Bombyx Mori L’ Complex (pack of 12)
Bombyx Formula 100 Complex (pack of 12)
Bombyx Ultra Complex (pack of 12)
Bombyx For Women (pack of 30)
Bombyx Daily (pack of 30)
Eurycoma Longifolia Complex (pack of 10)
Malaysian Ginseng Complex (pack of 10)
Super Strength Rose Hip extract capsules 7500mg
To qualify for a refund, we insist that the remaining products and packaging are returned to us with your order number and a cover note within 21 days from the date of purchase.
Condition of the Product:
Returned products must be in their original condition. Any items that are damaged or altered may not be eligible for a refund. Up to 2 capsules can be used, and the remaining capsules have to be returned.
Return Process:
To request a refund, please follow these steps:
Contact our customer support team and provide your order details.
Pack the item securely in its original packaging.
Include a cover note with your details and the reason for the return.
Ship the item back to us. The cost of return shipping is the responsibility of the customer.
Refund Process:
Once we receive the returned product and verify its condition, we will process your refund. The refund will be issued using the original payment method used for the purchase. Please note that it may take up to 7 working days for the refund to appear in your account, depending on your bank or payment processor.
Exclusions:
Please note that our money-back guarantee may not apply in certain circumstances, such as:
Products not purchased directly from our website.
Products damaged due to misuse, negligence, or improper handling.
Products that have exceeded the specified return timeframe.
Shipping fees or any additional charges incurred during the purchase.
Super Strength Rose Hip extract capsules 7500mg are only valid for osteoarthritis. If no improvement is observed within the timeframe of using the first pack of 60 capsules, please note that knees can take 3 or more weeks (up to 2 packs of 60 capsules) on the higher suggested intake of 2 capsules twice a day to start improving, depending on mobility. This guarantee does not apply to the lower strength Rose Hip extract.
Customer Support:
If you have any questions or need assistance with the return process, please don’t hesitate to reach out to our customer support team. We are here to help and ensure that you have a positive experience with our products and services.
Please note that this money-back guarantee policy is subject to change without prior notice. We recommend reviewing this policy before making a purchase to ensure you are aware of any updates or modifications.
