This privacy statement was last updated on May 28, 2024 and applies to citizens and legal permanent residents of the United Kingdom.
In this privacy statement, we explain what we do with the data we obtain about you via https://www.lewtress.co.uk. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:
- we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
- we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
- we first request your explicit consent to process your personal data in cases requiring your consent;
- we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
- we respect your right to access your personal data or have it corrected or deleted, at your request.
If you have any questions, or want to know exactly what data we keep of you, please contact us.
1. Purpose, data and retention period
We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)1.1 Contact - Through phone, mail, email and/or webforms
1.1 Contact - Through phone, mail, email and/or webforms
For this purpose we use the following data:
- A first and last name
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP Address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- Geolocation data
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We determine the retention period according to fixed objective criteria: We retain data for a period determined by fixed objective criteria, including legal requirements, business necessity, contractual obligations, user consent and preferences, and security and fraud prevention needs. For instance, we comply with mandated retention periods for financial records, retain customer data to ensure service continuity, and adhere to contract durations. User data is kept based on consent, with the option for users to request deletion, and data needed for security purposes is retained as necessary. After the retention period, data is securely deleted or anonymised to protect privacy.
1.2 Payments
1.2 Payments
For this purpose we use the following data:
- A first and last name
- Account name or alias
- An email address
- A telephone number
- IP Address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- Geolocation data
- A home or other physical address, including street name and name of a city or town
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We determine the retention period according to fixed objective criteria: We collect this data to process payments efficiently and securely. The first and last name, account name or alias, and physical address are necessary for billing and delivery purposes. An email address and telephone number are used for communication related to payment processing and order confirmation. The IP address and internet activity information help in identifying and preventing fraudulent activities, ensuring the security of transactions. Geolocation data assists in verifying the authenticity of transactions and providing personalised services based on the user's location. This data is collected to comply with legal obligations, fulfil contractual requirements, and enhance the overall user experience.
1.3 Registering an account
1.3 Registering an account
For this purpose we use the following data:
- A first and last name
- Account name or alias
- An email address
- IP Address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- Geolocation data
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We determine the retention period according to fixed objective criteria: We collect this data to create and manage user accounts effectively. A first and last name, along with an account name or alias, are necessary to personalise the user experience and identify the user within our system. An email address is used for account verification, communication, and password recovery. The IP address and internet activity information help us monitor account security, detect suspicious activity, and prevent fraud. Geolocation data assists in providing relevant content and services based on the user's location. This data collection ensures compliance with legal requirements, enhances account security, and improves the overall user experience.
1.4 Newsletters
1.4 Newsletters
For this purpose we use the following data:
- A first and last name
- An email address
- A telephone number
- IP Address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- Geolocation data
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We determine the retention period according to fixed objective criteria: We retain data for the purpose of account registration for a period determined by fixed objective criteria, including legal requirements, business necessity, contractual obligations, user consent and preferences, and security needs. For instance, we comply with mandated retention periods for record-keeping, retain data as long as the account is active to ensure service continuity, and adhere to contract durations. User data is kept based on consent, with the option for users to request deletion. Data needed for security purposes is retained as necessary. After the retention period, data is securely deleted or anonymised to protect privacy.
1.5 To support services or products that a customer wants to buy or has purchased
1.5 To support services or products that a customer wants to buy or has purchased
For this purpose we use the following data:
- A first and last name
- Account name or alias
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP Address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- Geolocation data
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We determine the retention period according to fixed objective criteria: We collect this data to provide and support the products or services that customers want to buy or have purchased. A first and last name, along with an account name or alias, help us identify and personalise customer accounts. A physical address is needed for delivery purposes. An email address and telephone number are used for communication related to the purchase, such as order confirmation, updates, and customer support. The IP address and internet activity information help us understand how customers interact with our website and services, which assists in improving our offerings and detecting fraudulent activities. Geolocation data enables us to provide location-specific services and offers. This data collection ensures compliance with legal obligations, enhances customer support, and improves the overall customer experience.
1.6 To be able to comply with legal obligations
1.6 To be able to comply with legal obligations
For this purpose we use the following data:
- A first and last name
- An email address
- A home or other physical address, including street name and name of a city or town
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We determine the retention period according to fixed objective criteria: We determine the retention period for this data based on fixed objective criteria, including legal requirements, business necessity, and user consent. For example, we retain data for the period mandated by law for record-keeping and tax purposes. This ensures compliance with regulations such as the General Data Protection Regulation (GDPR) and other relevant legal frameworks. Additionally, data is retained as long as necessary to fulfil legal obligations related to audits, fraud prevention, and dispute resolution. After the retention period, the data is securely deleted or anonymised to protect user privacy.
1.7 Compiling and analyzing statistics for website improvement.
1.7 Compiling and analyzing statistics for website improvement.
For this purpose we use the following data:
- IP Address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- Geolocation data
- Account name or alias
- A home or other physical address, including street name and name of a city or town
- A first and last name
- An email address
- A telephone number
The basis on which we may process these data is:
Retention period
We determine the retention period according to fixed objective criteria: We collect this data to understand how users interact with our website and identify areas for improvement. A first and last name, along with an account name or alias, help us personalise user experiences and segment data for analysis. A physical address, email address, and telephone number enable us to correlate user activities with demographic information, improving targeted services. The IP address and internet activity information provide insights into user behaviour, preferences, and trends, helping us optimise website functionality and user experience. Geolocation data allows us to assess location-specific usage patterns and enhance localised content and services. This data collection helps us comply with legal obligations, meet business needs, and improve overall website performance and user satisfaction.
1.8 To be able to offer personalized products and services
1.8 To be able to offer personalized products and services
For this purpose we use the following data:
- A first and last name
- Account name or alias
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP Address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- Geolocation data
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We retain this data until the service is terminated.
1.9 Deliveries
1.9 Deliveries
For this purpose we use the following data:
- A first and last name
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We retain this data until the service is terminated.
2. Sharing with other parties
We only share this data with processors and with other third parties for which consent must be obtained.
3. Cookies
Our website uses cookies. For more information about cookies, please refer to our Cookie Policy.
4. Disclosure practices
We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.
If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.
We have concluded a data processing agreement with Google.
Google may not use the data for any other Google services.
The inclusion of full IP addresses is blocked by us.
5. Security
We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.
6. Third-party websites
This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.
7. Amendments to this privacy statement
We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.
8. Accessing and modifying your data
If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:
- You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
- Right of access: You have the right to access your personal data that is known to us.
- Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
- If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
- Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
- Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.
Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.
9. Submitting a complaint
If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Information Commissioner's Office:
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
10. Children
Our website is not designed to attract children and it is not our intent to collect personal data from children under the age of consent in their country of residence. We therefore request that children under the age of consent do not submit any personal data to us.
11. Contact details
Lewtress Natural Health Limited
Unit 4 Wervil Grange,
Pentregat, Llandysul, Cardiganshire,
SA44 6HW
United Kingdom
Website: https://www.lewtress.co.uk
Email: support@lewtress.com
Phone number: +44 1239 654111
